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The veterans’ home “customer experience” is measured through Pinnacle monthly telephone interviews with the home’s residents and/or their families. The survey results are reviewed throughout the year to better understand residents’ needs and make improvements when necessary.
By qualifying for the Pinnacle Customer Experience Award, the Silver Bay Veterans Home has satisfied the rigorous demand of scoring in the top 15 percent of the nation across a twelve month average. All four of the Minnesota Veterans Homes skilled nursing facilities have received this recognition for the past four years starting in 2018.
“We have set the standards high and have a track record of receiving these awards. Even a pandemic cannot impact our commitment to the highest quality of care and experience for our residents,” said Deputy Commissioner Douglas Hughes.
“This award is a testament to our excellent staff who are honored to serve our nation’s heroes,” said Dani Donner, Silver Bay Veterans Home Administrator.
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