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North Shore Health (NSH) was recently named one of the country’s top 20 critical access hospitals (CAHs) for patient satisfaction.
NSH scored best among CAHs as determined by the Chartis Center for Rural Health, based on data compiled in the Chartis Rural Health Performance INDEX™, specifically the patient satisfaction domain. The rankings were recently announced by the National Rural Health Association (NRHA). An awards ceremony will be held during NRHA’s Critical Access Hospital Conference in September in Kansas City, Mo.
The “Patient Perspective INDEX” uses the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Measures. All hospitals in the study are evaluated across all 10 HCAHPS domains. Each hospital’s performance across these ten metrics is aggregated and ranked against rural peers nationally. The Top 20 CAHs are recognized for the outstanding patient satisfaction they provide. This group was selected from the Chartis Center for Rural Health’s 2023 top 100 CAH list, released earlier this year.
The top 20 CAH best practice recipients have achieved success in one of two key areas of performance:
Patient perspective index: A hospital performance rating based on the percentile rank across all 10 HCAHPS domains.
Quality index: A hospital performance rating based on the percentile rank across the rural-relevant process of care measures.
“North Shore Health is proud of the efforts of all our employees and physicians whose work each and every day contributed to NSH achieving this designation,” says Kimber Wraalstad, NSH CEO. “The fact that our staff was recognized for this level of excellence during the COVID-19 pandemic is a testament to the outstanding team members here at NSH. Our results as one of the top 20 critical access hospitals in the country for patient satisfaction means our community knows that we take our Mission, “Community Access to Compassionate Care,” seriously as we deliver the services they need now and in the future.”
For more information about NSH, please visit www.northshorehealthgm.org.
About North Shore Health:
North Shore Health is a rural health facility located on the beautiful north shore of Lake Superior in Grand Marais, MN. The organization, which is part of the Cook County Hospital District, includes a 16-bed critical access hospital, a 37-bed skilled nursing facility, a home health agency, an ambulance service, and a variety of diagnostic and therapeutic services. Their Mission is “Community Access to Compassionate Care.”
About NRHA
NRHA is a nonprofit organization working to improve the health and well-being of rural Americans and provide leadership on rural health issues through advocacy, communications, education, and research. NRHA’s membership is made up of diverse individuals and organizations from across the country, all of whom share the common bond of an interest in rural health.
About Chartis
Chartis is a comprehensive healthcare advisory firm dedicated to helping clients build a healthier world. Work is facilitated across the healthcare continuum with more than 600 clients annually, including providers, payers, health services organizations, technology and retail companies, and investors. Through times of change, challenge, and opportunity, Chartis advises the industry on how to navigate disruption, pursue growth, achieve financial sustainability, unleash technology, improve care models and operations, enhance clinical quality and safety, and advance health equity. Teams convened bring deep industry expertise and industry-leading innovation, enabling clients to achieve transformational results and create positive societal impact. For more information, visit www.chartis.com.
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