Minnesota Power reminds residential customers who may have trouble paying their energy bills that the Cold Weather Rule will help protect them from service disconnection during the winter – as long as they take a few steps to ensure that protection.
Under the rule, income eligible residential energy customers are protected from service disconnection from October 15 through April 15 provided the disconnection would affect the customer’s primary heating source. Eligible customers must work out a monthly payment plan with their utility provider to be protected. Minnesota’s Cold Weather Rule does not prevent winter shut-off if customers don’t commit to a payment plan.
Customers who receive a proposed shutoff notice during the winter are advised to act promptly and contact their utility provider as promptly as possible.
Minnesota Power and other utilities will refer customers to community energy assistance programs as needed.
Residential customers throughout the state recently received detailed information about the Cold Weather Rule with their energy bills.
Amy Rutledge
Minnesota Power
Manager, Corporate Communications
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